Workforce Engagement and Capability
Our Expertise
NDIS Workforce Overview
The 2022 NDIS Workforce Final Report estimates that the NDIS labour market will need to grow by an additional 83,000 full-time equivalent staff to support participants at the scheme’s projected peak.
Combining this challenge with a perception that the sector is seen to be overworked, underpaid, undervalued, and poorly trained requires providers to increase their focus on developing strategies to attract, retain, and engage their workforce. Aside from competing within the disability services industry, not-for-profit employees surveyed in 2022 returned a benchmark eNPS (Engagement Net Promoter Score) score in the bottom 35% of employees surveyed across all industries.
Establishing the required tools, models and practices can be time consuming and expensive when considering traditional methods. Through a bespoke NDIS offering, we’re focused on enhancing your organisation’s capability and readiness to develop a compelling employer value proposition (EVP) that addresses the priority areas when attracting, retaining, and engaging your workforce.
Approximate Workers in The NDIS Workforce in 2020
Estimated Required Workforce Growth By June 2024
FTE Workers Required To Fulfil Expected Participant Demand
I Want To Attract and Retain Staff
Are you experiencing challenges in recruiting frontline workers? Or perhaps, your organisation is dealing with a high level of staff turnover
I Want To Enhance Capability
Are you keen to enhance your organisation's leadership capability, better manage disputes, and uplift performance?
Our Expertise
NDIS Workforce Engagement Consulting
Your Challenge
As an employer operating within the NDIS, you may be facing difficulty in attracting the best talent for your organisation. As the NDIS cost model eliminates pay variation, you need the effective tools to design compelling candidate attraction campaigns, and build engaging workplaces.
Your generalised engagement and employer branding techniques often fail to assess the unique drivers for support workers that only exist in the NDIS.
We’re here to help.
Our services are designed to give you the best information to make informed decisions about your employee value proposition (EVP).
- Attract, retain, and engage key staff
- Define and activate your ideal workplace culture
- Improve candidate onboarding experience
- Refine or reinvent your EVP
- Help your leaders develop and grow professionally
Our Solutions
Our Recruitment Process Outsource (RPO) provides the benefit of a bespoke assessment tool designed specifically for recruiting frontline workers within the disability services industry.
We work with you to review your current recruitment processes and provide recommendations to incorporate best practice approaches, along with the tools you need to attract and select quality candidates.
We benchmark your organisation against the sector by making use of our Support Worker Engagement Tool, which places your employees feedback at your fingertips.
We assist you to utilise this data to identify areas of focus to enhance your employee engagement levels, resulting in a greater client experience.
Our specialist consultants help you to define your ideal workplace culture, baseline how you’re performing versus your ideal state, then develop an action plan to further improve your culture and differentiate your organisation from your competitors.
We help to improve your candidate onboarding experience by enabling you to bring staff in more quickly, meet compliance requirements, seamlessly induct them, and increase the likelihood of longevity and success in their role.
This also extends to the wider peripheral Human Resources Processes (HRP) required to enhance your candidate and employee experience.
With respect to employer branding, providers typically offer the same benefits (such as Not-For-Profit fringe benefits) and employees don’t often feel that they have a genuine path to development, nor do their employers recognise the difficulties associated with client behaviour, risk and outcome generation.
We undertake an evaluation of your Employer Value Proposition (EVP) and provide you with genuine and proven strategies that assist you in both attracting and retaining skilled disability and mental health support workers.
Support Worker Engagement Tool
We benchmark your organisation against the sector by making use of our Support Worker Engagement Tool, which places your employees feedback at your fingertips. We assist you to utilise this data to identify areas of focus to enhance your employee engagement levels, resulting in a greater client experience.
Our Expertise
NDIS Workforce Capability Consulting
Your Challenge
Your staff may consider their career development as a core determinant of why they remain with your organisation, or perhaps, it’s the primary motivator for why they want to resign. Likewise, the capability and engagement of your staff becomes a core element of the quality of your product and reputation.
The capability of your teams is also at the centre of your overall level of risk and outcome generation.
We’re here to help.
We assist you to enhance your team capability within your resource capacity and margins.
- Help your leaders develop and grow professionally
- Uplift the way your organisation handles workplace grievances
- Optimise how you manage performance reviews and resulting action plans
Our Solutions
Our Leadership Development Program gives your top talent access to our self-assessment tool aligned to your organisation’s competencies, as well as professional coaching to help them develop and grow.
We conduct a review of your core Human Resources processes, including how you deliver performance management plans within your organisation.
How do you measure up?
In mid-2022, Empathia Group undertook a benchmarking exercise comparing well-known providers across the Sydney region against best practice candidate attraction strategies. It revealed that organisations are not doing all they can to effectively attract support workers at a time when talent is in such high demand.
We’ve identified four improvement areas for providers looking to differentiate themselves below, how does your approach to attracting talent measure up?
of application processes took more than 15 minutes to complete
of job advertisements missed key information about the role
of job advertisements provided a direct contact number
of employers attempted to detail their point of difference
Our Blog
Latest Workforce Insights
Support worker employment trends reaching critical levels
The support worker employment market is at critically constrained levels, just as we approach seasonal increases in turnover, leave...
Our take on disability employment data and theField.jobs
Disability employment has re-entered the spotlight recently with an enquiry into Disability Employment Services (DES) as part of the...
De-platforming and decentralising to save the disability workforce
As with all attendant care matters in the NDIS, career progression is heavily constrained by the cost model.