Workforce Engagement and Capability

Our Expertise

NDIS Workforce Overview

The 2022 NDIS Workforce Final Report estimates that the NDIS labour market will need to grow by an additional 83,000 full-time equivalent staff to support participants at the scheme’s projected peak.

Combining this challenge with a perception that the sector is seen to be overworked, underpaid, undervalued, and poorly trained requires providers to increase their focus on developing strategies to attract, retain, and engage their workforce. Aside from competing within the disability services industry, not-for-profit employees surveyed in 2022 returned a benchmark eNPS (Engagement Net Promoter Score) score in the bottom 35% of employees surveyed across all industries.

Establishing the required tools, models and practices can be time consuming and expensive when considering traditional methods. Through a bespoke NDIS offering, we’re focused on enhancing your organisation’s capability and readiness to develop a compelling employer value proposition (EVP) that addresses the priority areas when attracting, retaining, and engaging your workforce.

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Approximate Workers in The NDIS Workforce in 2020
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Expected NDIS Participant Numbers by June 2024
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Estimated Required Workforce Growth By June 2024
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FTE Workers Required To Fulfil Expected Participant Demand

I Want To Attract and Retain Staff

Are you experiencing challenges in recruiting frontline workers? Or perhaps, your organisation is dealing with a high level of staff turnover

I Want To Enhance Capability

Are you keen to enhance your organisation's leadership capability, better manage disputes, and uplift performance?

Our Expertise

NDIS Workforce Engagement Consulting

Your Challenge

As an employer operating within the NDIS, you may be facing difficulty in attracting the best talent for your organisation. As the NDIS cost model eliminates pay variation, you need the effective tools to design compelling candidate attraction campaigns, and build engaging workplaces.

Your generalised engagement and employer branding techniques often fail to assess the unique drivers for support workers that only exist in the NDIS. 

We’re here to help.

Our services are designed to give you the best information to make informed decisions about your employee value proposition (EVP).

Our Solutions

Support Worker Engagement Tool

We benchmark your organisation against the sector by making use of our Support Worker Engagement Tool, which places your employees feedback at your fingertips. We assist you to utilise this data to identify areas of focus to enhance your employee engagement levels, resulting in a greater client experience.

Our Expertise

NDIS Workforce Capability Consulting

Your Challenge

Your staff may consider their career development as a core determinant of why they remain with your organisation, or perhaps, it’s the primary motivator for why they want to resign. Likewise, the capability and engagement of your staff becomes a core element of the quality of your product and reputation.

The capability of your teams is also at the centre of your overall level of risk and outcome generation. 

We’re here to help.

We assist you to enhance your team capability within your resource capacity and margins.

Our Solutions

How do you measure up?

In mid-2022, Empathia Group undertook a benchmarking exercise comparing well-known providers across the Sydney region against best practice candidate attraction strategies. It revealed that organisations are not doing all they can to effectively attract support workers at a time when talent is in such high demand.

We’ve identified four improvement areas for providers looking to differentiate themselves below, how does your approach to attracting talent measure up?

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of application processes took more than 15 minutes to complete

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of job advertisements missed key information about the role

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of job advertisements provided a direct contact number

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of employers attempted to detail their point of difference

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