Partnering with service providers to achieve sustainable, long-term success in the NDIS.

Empathia Group provides the managerial expertise, industry knowledge, and resources you need to consistently meet and exceed your business objectives.

NDIS Consulting

View our service offering and find out how we can support you achieve viability and long-term growth

Provider Resources

Gain access to our growing library of valuable tools, checklists, and resources designed for NDIS providers


Years Combined Industry Experience

We navigate and translate the NDIS

Our consultants have demonstrated experience working in key roles for some of Australia’s most significant and fastest growing NDIS providers

Our Expertise

Provider Solutions

What are you looking to achieve? 

Select your business goal below and put our NDIS expertise to work on your challenges

Accelerate SIL Growth

The challenge - your vacancies and service model are hindering your ability to grow

Evaluate Performance and Risk

The challenge - you're finding it difficult to evaluate NDIS business performance and quantify risks

Expand into the ILO Market

The challenge - you want to tap into the future of independent living, but don’t know where to start

Increase Workforce Capability

The challenge - you’re having trouble finding, keeping and engaging frontline staff

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Featured Provider Resource

Supported Independent Living Viability Assessment

Undertake a 10 minute questionnaire to receive a detailed overview of the new drivers of Supported Independent Living success with our free Viability Assessment for NDIS service providers. 

Your completed assessment will consider your businesses viability, growth forecast, and risk mitigation.

Takes no more than 10 minutes

Our Services

What We Do

Our bespoke NDIS consulting services combine to tackle your most pressing business challenges and seize opportunities for growth

Growth Strategy

Through market and operational analysis, we build your unique business needs into a fully integrated growth plan.

Marketing & Communications

We help you identify, attract and engage your ideal customers by elevating your brand position within the right markets.

People & Culture

With our support, you can define your ideal culture, engage your workforce, and stand out as an employer of choice.

Quality & Auditing

We offer a comprehensive evaluation process that leverages our provider index for benchmarking and expert risk analysis.

Get 30 Minutes On Us

Share with us a business challenge you are facing. We’ll give you some of our NDIS brainpower free of charge.

About Us

Who We Are

With 40 years of combined industry experience, Empathia Group has the managerial expertise, industry knowledge, and resources to assist NDIS service providers to meet and exceed their business objectives.

Rather than providing ad-hoc solutions to your current challenges, we’re focused on helping you create sustainable, long-term success.

This incorporates every aspect of your business strategy including, growth, marketing, workforce engagement and capability, quality assurance, and more.

We build the interconnecting facets of your business and unique needs into a fully integrated growth plan backed by in-depth market and operational analysis.

Our clients range from start-ups and small, medium, and large privately owned or family businesses, to ASX listed companies and national not-for-profit organisations.

Our Blog

Latest Insights

Market analysis, regulation decoding, and progressive thinking for providers who want to stay ahead in the NDIS

Work With Us

We partner with ambitious service providers who want to harness the power of the NDIS, not hide from its shortfalls. Together, we’re lifting the standard of service for everyone receiving supports.

Let's Get Started

We provide the managerial expertise, industry knowledge, and resources you need to consistently meet and exceed your business objectives.

Get in touch with us today by submitting an enquiry, booking a free consultation, or calling us directly at your convenience.

"Empathia Group found our path to market and now we are thriving"

    Omar Ahad

    Omar Ahad | Care With Kindness