Support worker employment trends reaching critical levels
The support worker employment market is at critically constrained levels, just as we approach seasonal increases in turnover, leave requests, and another potential COVID-19 outbreak. In this article, we reviewed the latest data to find some support worker recruitment solutions.
Is it getting harder to fill SIL vacancies?
We keep hearing across the sector that filling Supported Independent Living (SIL) vacancies is becoming increasingly more difficult for providers. As always, we reviewed the NDIS data to validate this assumption, and this is what we found.
Why NDIS product strategy is almost always wrong
Let’s say your SIL business is entering the Sydney market for the first time. You will need certain inclusions, such as a robust incident management process. This process is a high-weight critical system required to perform the service. However, it is also low-variance because it varries little between competitors. Therefore, it can not serve as a point of difference. We call these inclusions table stakes.
A closer look at SIL profitability in 2022
Supported Independent Living (SIL) profitability varies significantly between providers. While many in the NDIS assume that most providers converge on margins of only 2% given the cost model, our data tells us the average margin SIL margin was 4.5%, with considerable variance (3.15% SD).
The big SIL providers are still struggling
This quarter, we consolidated the 2022 Supported Independent Living (SIL) data to review the performance of the biggest providers, and most are still struggling.
How did the biggest Supported Independent Living providers perform in 2020-21?
It’s that time of year when Empathia Group combs through annual reports to pull out performance insights, and what a year it was! This year we have access to the ten largest providers by SIL payments (agency managed).
Will my SIL business ever be profitable?
Profitability is sometimes considered a dirty word in our sector, but it is time to accept that this perspective is antiquated. The people we support are also our customers, and our customers have a right to choose a product that offers them value.
ILO Lift-off – A provider perspective and a warning
We know the agency is seeking to balance the scheme and there is a strong chance this balance will be achieved by a SIL to ILO transition. So, ILO is coming and we should be thrilled about it. ILO will facilitate a much more personalised, natural and goal oriented support for people with a disability. Are you ready for the change?
