Support worker turnover is highly disruptive to the continuity of customer supports, service growth, and accessing the required talent is becoming increasingly difficult. Many organisations have struggled to identify the drivers of turnover and engagement using traditional tools that fail to recognise the unique context of the support worker environment.

We have developed an evidence-based and data-driven Support Worker Engagement Tool that evaluates the unique support worker environment specifically, enabling providers to identify the true drivers of turnover and engagement for this critical role.

The findings of the tool when implemented within an organisation provide the opportunity to identify proactive focus areas to aid in:

• The retention of frontline staff
• Understanding the level of psychological safety that exists across the workforce
• Determining the strength of the employer brand when attracting new staff
• Measuring the effectiveness of the support and development being provided to staff
• Review the level of confidence the workforce has in your service offering to clients.
  
  

At a time when support workers are in short supply and organisations are striving to provide the highest quality support to participants, the need to proactively focus on staff retention and employer branding is higher than ever.