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Take control of the levers that drive SIL sustainability

Synchronise every staff hour with participant needs—keep utilisation strong, quality high, and your mission thriving. Our dashboard harnesses real-time cost, ratio, and labour data so you can seamlessly drive sustainability and quality.

Automated Labour Analysis

Keep track of your labour, measured directly against your funding. See daily analysis of where labour departed from funding.

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Vacancy Analysis

Get direct insight into how ratio mismatches or placement vacancies affect your viability.

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Data Capture and Normalisation

Our dashboard is the first to read and normalise Roster of Care (RoC) data. Out of the filing cabinet, driving quality decisions.

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All in one place

Our dashboard is the first to reconcile your labour, funding, vacancy and allocation in a single location, providing a frame of reference for expenditure.

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Years Combined Industry Experience

We navigate and translate the NDIS

Our consultants have demonstrated experience working in key roles for some of Australia’s most significant and fastest growing NDIS providers

SIL Sustainability

The problem with SIL

Sustainability in SIL hinges on how closely your actual staffing meets the funding model’s assumptions.

If participant ratios differ from real rosters, or staff time creeps beyond the “theoretically funded” hours, your labor expenses, often $45 or more per service hour, easily overshadow the NDIA’s 2% margin expectation. Our dashboard pinpoints exactly where these gaps arise:

Vacancy Impact shows how participant attendance or grouping can leave you with only a fraction of a staff member funded—even though you’re forced to pay for a full shift.
Surplus & Overtime Hours highlight unplanned or excess labour, providing a direct view of overservicing or chronic understaffing.
Funded vs. Minimum vs. Worked Hours compares your actual rosters to RoC assumptions, revealing whether you’re aligned with the cost model or bleeding margin through partial occupancy and unbilled labor.

With everything in one clear interface, you can fine-tune schedules, curb overtime, and guard against vacancies that drive up costs—helping your SIL services stay high quality and financially viable.

Labour Analysis

Real-Time Calibration of Staff and Funding

Identify precisely where your rostered hours might be exceeding—or falling short of—what’s covered by participant funding. Our Surplus Hours feature offers a transparent view of any gap between scheduled staffing and actual care requirements, letting you:

Manually tracking Rosters of Care (RoCs), payroll data, and daily attendance with spreadsheets is cumbersome—mistakes accumulate and revenue gaps often stay hidden until month-end. Our dashboard unifies these streams in one place, letting you see and adjust staffing in near real time. That means fewer billing surprises, consistent participant care, and a tighter match between hours worked and the funding that covers them.

By leveraging Surplus Hours data with automated integration, you ensure your SIL services stay closely aligned with both participant needs and available resources—without sacrificing quality or viability.

Vacancy and RoC Inefficiency

Vacancy Impact: Minimising the Hidden Cost of Partial Occupancy

Identify where mismatched care ratios, unoccupied placements, or Sleepover adjustments leave you covering staff hours without full funding. Our Vacancy Impact tool pinpoints each scenario, so you can:

Pinpoint Ratio Inefficiencies: Clearly see when actual attendance doesn’t align with the funded 1:2 or 1:3 model.
Adjusted efficient rosters: Calculate minimum safe rosters when vacancy affected, enabling you to see more than in your financial statements.
Track Placement Vacancies: Monitor which beds or participant spots remain unfilled—and how that impacts staffing costs.

Consolidation

Overtime: Completing the Puzzle on Labour Costs

Even if you already track overtime on its own, seeing it alongside Surplus Hours and Vacancy Impact is a game-changer—because labour represents around 75% of your SIL spend. Our dashboard integrates these three metrics to reveal exactly where rising overtime coincides with surplus hours or empty participant slots, so you can:

Pinpoint Root Causes: Distinguish whether you need new hires, better scheduling, or a roster reconfiguration to eliminate unnecessary overtime.
Take Direct Action: If surplus hours and overtime both climb, you’ll know a prompt roster adjustment or staff redeployment can fix it.
Keep Expenses in Check: Addressing overtime without ignoring surplus or vacancy ensures your largest cost driver—labour—stays efficiently aligned with participant funding.

Consolidation

Overview: A Unified View of SIL Efficiency and Margin Drivers

See at a glance how Surplus Hours, Vacancy Impact, and Overtime interact across every site—alongside each location’s minimum roster requirements. By stitching together these metrics in one normalised dashboard, you can:

Pinpoint Margin Gaps: Immediately see which sites struggle with overservicing or partial occupancy, so you know exactly where to intervene.
Normalise Data for Accuracy: Our tool automatically adjusts for differences in staffing size, participant ratios, and changes to your underlying RoC, ensuring fair, apples-to-apples comparisons.
Streamline Updates: Easily upload or modify core data—like rosters and attendance—so you always have the most current insights.
Track Long-Term Trends: Historical views highlight recurring issues or improvements over time, helping you fine-tune your approach and maintain a healthy gross margin.

Our focus

In SIL, under performance can be driven by vacancy and surplus hours. Frustratingly, most financial tools cannot differentiate between the two, or identify efficiency rosters when vacancies are at play. Our tool was designed to go beyond financial statements to understand exactly what is driving operating performance.

Intake and normalise RoC and labour data

Easy uploading tools to effortless grab your key data. Battle tested normalisation steps to convert RoCs into essential data sources. Inbuilt business logic to determine minimum rosters and funding gabs.

Measure and identify ununded support, vacancy and overtime

Automatically determines variances between funded, minimum and actual rosters to detect under and over-servicing on a per day basis.

Visualise, rank and measure key leakages

Visualise and drill down into key data, and track affected sites across all three core metrics.

Granular daily deviation reporting

Use our tool to take a site and day specific review of funded and expended wages. Giving you the tools you need to optimise your staffing, while meeting participant service requirements and expectations.

Our Blog

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We partner with ambitious service providers who want to harness the power of the NDIS, not hide from its shortfalls. Together, we’re lifting the standard of service for everyone receiving supports.

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We provide the managerial expertise, industry knowledge, and resources you need to consistently meet and exceed your business objectives.

Get in touch with us today by submitting an enquiry, booking a free consultation, or calling us directly at your convenience.

"Empathia Group found our path to market and now we are thriving"

Omar Ahad

Omar Ahad | Care With Kindness

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