Evaluation and Due Diligence
Our Expertise
Evaluation Overview
We offer a comprehensive evaluation process that leverages our provider index for benchmarking and subject matter expert risk analysis. In this market, it is hard to find a frame of reference for evaluation. We provide you with this framework and offer expert advice about what to do next.
I Want To Evaluate My Business
Are you looking to evaluate your profit and loss performance, or forecast? We probe into a suite of metrics that uncover the value chain of your business
I Need To Conduct Due Diligence
Are you an investor or non-for-profit board member seeking to extend your investigations beyond standard third-party auditing?
Our Expertise
Evaluating NDIS Providers
Your Challenge
The NDIS is a notoriously complex market to evaluate performance. You may be facing challenges while attempting to evaluate or validate your profit and loss performance, or growth forecast.
Perhaps, you’re an investor or board member of a growing not-for-profit organisation, where you’re constantly being pitched growth opportunities that are difficult to evaluate.
We’re here to help.
We have created a suite of metrics used to probe into the value chain of your business. Additionally, we have the market insight and intake expertise to assess and validate your growth plans.
- Receive efficiency metrics on your key expenses
- Identify areas for improvement or highlight billing risks
- Validate your organisation’s growth plan
- Value goodwill in your acquisition
Our Solutions
We conduct a comprehensive analysis of your profit and loss performance and benchmark your business against our provider index. We drill a layer down into your operating performance and provide you with metrics on the efficiency of your key expenses primarily; wages, supervisory costs, and overheads.
We undertake utilisation analysis on your assets, in particular company motor vehicles. We can also match your NDIS claim to your roster of care to identify opportunities for improvement, or highlight billing risks.
Once consolidated, we will provide you with a comprehensive benchmarking report outlining the performance of your business against our comparator set along with a list of recommendations for improvement.
We help investors and not-for-profit board members navigate potential growth opportunities that are hard to evaluate.
To do this, we maintain a comprehensive data set on the state and velocity of key NDIS sub-markets. Additionally, we work extensively with providers to optimise their intake and conversion processes.
Using this knowledge, we validate your organisation’s growth plan, provide opportunities for improvement, and assist you in valuing goodwill in your acquisition.
We piece together this information with your current profit and loss statement to re-forecast your performance using validated assumptions and scenario analysis. We assist you to understand where you could be and what drivers will determine your performance.
Client Results
“We knew that we provided a great service to our customers, but we were worried about making costly mistakes when we started SIL. We were also concerned that we misunderstood the financial risks involved with vacancies. Empathia Group made sure that we understood our risks and had a service that we could be confident in”.
Our Expertise
NDIS Provider Due Diligence
Your Challenge
As an investor or not-for-profit board member, you’ve heard about the misdoings of fraudulent providers in the NDIS. On occasion, providers may exploit their roster of care to provide less services than they bill for.
Some providers employ staff below the required Social, Community, Home Care and Disability Services Industry (SCHADS) Award level, commit wage theft, or engage in poorly constructed IFAs that generate risk for the business.
The most devastating misconduct of all results in customers being subject to conditions that restrict their access to full engagement in their community, or increase the amount of restricted practices.
We’re here to help.
We provide you with a comprehensive audit of these risks that may be less apparent to those outside the industry.
We won’t duplicate your work or third-party audit, we probe into specific areas that are often missed by typical due diligence reports.
- Receive a detailed customer-focused audit
- Ensure your organisation’s billing is classified as low risk
- Confirm your customers can provide objective feedback
- Find opportunities for improvement and implement real change
Our Solutions
If you are looking to invest in an NDIS business, there are several nuanced performance drivers that are native to the scheme. We provide a comprehensive validating or exploratory audit to assist your due diligence process.
We evaluate the legitimacy of the profit and loss statement, and growth assumptions, providing you with a comprehensive audit of customer, growth, and financial risk.
Your work won’t be duplicated as we probe into the NDIS specific areas that are often missed by typical due diligence work. We analyse your NDIS claim and roster of care to ensure your organisation’s billing is classified as low risk.
We use our provider benchmark and market data to provide you with a comprehensive validation of your growth assumptions. We'll also provide opportunities for improvement to assist you to price the value of synergies or post acquisition improvement.
As an investor or not-for-profit board member, you may be concerned about your customers, and the quality of services your organisation provides.
We have reviewed the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability, and prepared a detailed customer-focused audit based on the primary concerns of the commission.
You will receive far more value than previously experienced with third-party auditing processes. We consider your responses to incidents in detail, rather than simply identifying that you have a system.
We evaluate your billing and matching processes to ensure they can withstand scrutiny. We also engage directly with your customers to ensure they are able to provide you with objective feedback.
Importantly, we are engaged by your organisation, and the primary aim of our findings is to assist you to improve and mitigate your risks. Once complete, we provide you with opportunities for improvement and the means to implement real change.
Client Results
Empathia Group was engaged to assist a provider in increasing the traction of their NDIS offering. Empathia Group utilised market research and a full CRM audit to identify where the product fell short of customer expectations.
Leveraging the organisations core capabilities, Empathia Group assisted the organisation in developing a brand to pitch their product to new and existing markets. As a result, the organisation soon had several new leads using this new product and pitch. Empathia Group’s work on this organisation’s CRM ensured that each lead was followed up correctly, providing the best chance for conversion. Importantly, this organisation began building its own customer data set to tailor its products better. Best of all, this company’s core value’s have shone through in new markets, allowing word of mouth referral to accelerate their business growth.
Our Blog
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