It’s not easy being a big SIL provider

SIL provider performance chart

It’s been a tough year for major providers. Unfortunately, they’re on the wrong end of a confluence of impacts. This means that transformation efforts are complicated because, in most cases, nearly all business functions are impacted by the NDIS cost model.

How can a QSC compliance notice lead to growth?

Chart showing a higher growth rate in providers with compliance notices

n most markets, we expect government enforcement actions to present serious risks and challenges to businesses. But, unsurprisingly and concerningly, this does not appear to be the case in the NDIS.

Support worker employment trends reaching critical levels

man with disability sitting at a cafe with a laptop and his support worker

The support worker employment market is at critically constrained levels, just as we approach seasonal increases in turnover, leave requests, and another potential COVID-19 outbreak. In this article, we reviewed the latest data to find some support worker recruitment solutions.

Our take on disability employment data and theField.jobs

Disability employment has re-entered the spotlight recently with an enquiry into Disability Employment Services (DES) as part of the Disability Royal Commission, along with the launch of a promising new disability-focused jobs website, the Field, co-founded by Dylan Alcott and funded by the Department of Social Services.

Is it getting harder to fill SIL vacancies?

Australian residential street supported independent living vacancies

We keep hearing across the sector that filling Supported Independent Living (SIL) vacancies is becoming increasingly more difficult for providers. As always, we reviewed the NDIS data to validate this assumption, and this is what we found.

Why NDIS product strategy is almost always wrong

Let’s say your SIL business is entering the Sydney market for the first time. You will need certain inclusions, such as a robust incident management process. This process is a high-weight critical system required to perform the service. However, it is also low-variance because it varries little between competitors. Therefore, it can not serve as a point of difference. We call these inclusions table stakes.

A closer look at SIL profitability in 2022

Supported Independent Living (SIL) profitability varies significantly between providers. While many in the NDIS assume that most providers converge on margins of only 2% given the cost model, our data tells us the average margin SIL margin was 4.5%, with considerable variance (3.15% SD).