Is the Supported Independent Living market flatlining?
The SIL market is reaching an inflection point that will change market dynamics. Our last article demonstrated that new customer growth is slowing in the SIL market. This article is number two in our SIL market series, and we will evaluate the total size of the SIL market and the implications for providers.
The one chart that explains the state of SIL
Let’s take some time to unpack this chart. We’re looking at the number of new participants entering SIL per quarter since June 2017. We’re currently at the red dot. Only 327 additional participants had SIL entered into their plan in the last quarter. Consider that the average in 2020 was 610, and the average in 2019 was 1349. Does 327 still sound like a lot of participants to you who might be interested in your service?
Which providers did well in the NDIS in 2019/2020?
It surprises me that it has taken this long for someone to compare the performance of some of Australia’s largest NDIS providers. There is so much to learn from the different approaches to growth, sustainability and service. We went ahead and put it together (note: we extracted or extrapolated NDIS revenue only):
Why does everything feel the same in Supported Independent Living?
It has been over 5 years since the national rollout of the NDIS, so why do most NDIS offerings feel identical? Empathia Group reviewed 5 supported independent living offers to understand how providers differentiate themselves in the market and what we found wasn’t encouraging.
Will my SIL business ever be profitable?
Profitability is sometimes considered a dirty word in our sector, but it is time to accept that this perspective is antiquated. The people we support are also our customers, and our customers have a right to choose a product that offers them value.
ILO Lift-off – A provider perspective and a warning
We know the agency is seeking to balance the scheme and there is a strong chance this balance will be achieved by a SIL to ILO transition. So, ILO is coming and we should be thrilled about it. ILO will facilitate a much more personalised, natural and goal oriented support for people with a disability. Are you ready for the change?
An indicative ILO price model and its implications
The NDIA Consultation Paper, An Ordinary Life at Home, revealed many insights into the transformation proposed by broad ILO uptake. Curiously, several scenarios were provided that allow us to form a view on how the model might be priced and what the implications may be for customers, providers and ILO teams.
Supported Independent Living: The beginning of the end – and what comes next
It is certainly no secret that the Agency has had concerns with the rising cost of Supported Independent Living (SIL) for some time. The NDIA’s last quarterly report identified that 23,368 (5.4%) participants were accessing SIL, with a staggering 27% of total NDIS supports committed to those 5.4% of participants.
